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Applicants who do not respond are considered rejected. Applicants who requested to be contacted by paper-mail must be contacted by phone those who indicate they are no longer interested or do not respond within five days must receive a letter communication documenting the phone call. Communication with applicants who requested to be contacted by email may be conducted by email. Applicants must be offered five business days to respond affirming their interest. The notice must contain details about the project, such as location, amenities, income qualifications, and rent amounts.

In order to expedite processing of the log, Marketing Agents may conduct outreach to larger batches of apparently eligible applicants to affirm interest in the development before they are reached for processing.

This change will reduce agency review of approved applicants from 5 to 2 business days. The agency will continue to review compliance with lottery procedures to ensure that applicants are processed in the appropriate order and are afforded all of the protections outlined in the Marketing Handbook. Thank you for your process recommendations, which helped to shape these important new policies,” wrote the HPD and HDC marketing team.įor projects that are utilizing a third-party consultant to verify the agent’s income and eligibility certification prior to submission to the agencies, HPD and HDC will waive the agency file review upon submission of an affirmation of eligibility from the third-party reviewer. We are committed to working with developers and marketing agents to expedite the leasing of developments, while maintaining a clear, consistent process and strong protections for applicants. “We are pleased to introduce new changes to the Housing Connect lottery process, aimed at moving New Yorkers into stable, affordable housing as quickly as possible, during the COVID crisis and beyond. But in a memo from the HPD and HDC marketing team to real estate trade insiders, the city announced the changes.